Returns and refunds
Cancelling before shipping
You may cancel your order as long as it has not shipped: write to nicolas.mailloux@micronick.com with your order number. We then refund the full amount paid.
Defective, non-conforming or damaged product
If a product is defective, does not match its description or arrives damaged, write to us as soon as you notice, with your order number, a description of the problem and photos. We will repair it, replace it or refund you, in accordance with the Consumer Protection Act and the legal warranties that apply to every item sold (sections 37 and 38: the item must be usable for its normal purpose for a reasonable period). Return costs are at our expense.
Change of mind
Québec law gives no right to return a purchase made online simply because you changed your mind, and we do not offer one: sales are final in that respect. Please check descriptions, photos and specifications before ordering. This does not limit any of the rights described in the other sections of this page.
Your legal cancellation rights (distance contract)
An online purchase is a contract concluded at a distance. In addition to the above, the law lets you cancel the contract in these cases:
- within 7 days of receiving the copy of the contract (our confirmation email), if information the law requires before the order was not provided, or if the order could not be accepted, refused or corrected before payment;
- within 30 days of the contract being concluded, if we did not send you the copy of the contract within 15 days;
- at any time before you have received your order, if we have not delivered within 30 days after the planned date (or after the order, if there is no date).
To cancel the contract, send us written notice (an email is enough). In these cases we refund everything you paid within 15 days of the cancellation, and we bear the reasonable cost of returning the item, which you return within 15 days in the condition in which you received it.
How to make a request
- Write to nicolas.mailloux@micronick.com with your order number and the reason.
- We reply with the return instructions, if any. Do not ship anything before our reply.
- As soon as we have the parcel (or, if no return is needed, as soon as the request is accepted), we refund.
Refund
The refund is made to the card used for the purchase, through Stripe, within 15 days of the cancellation or of receiving the return. It then appears on your statement according to your financial institution's timing. If we do not refund you within that time, you may ask your card issuer to charge the payment back (within 60 days of our default).
Last updated: November 13, 2026